FAQ

TextCare Pro is easy for anyone to use, regardless of their technical ability. Neither a phone line or internet is required as the system works using mobile phone technology. The TextCare Pro Main Hub will arrive with a pre-inserted SIM card, so that you can start using the system straight away, just place the sensors in the desired locations

The portal & the hub with the pre-installed SIM are all covered with the subscription cost.

Our unlimited data SIMS will allow for all notifications that you will need

For £25 per month you will have the peace of mind that your loved one is safe

You will not need to hire an expert to install the TextCare Pro monitoring system. No wiring or drilling is required, simply plug in the hub to a power outlet and  attach the sensors to surfaces using the supplied Velcro sticky strips, or place on a level surface such as a shelf.

Learn more about installing TextCare Pro

You can view TextCare Pro from anywhere at any time as long as you have access to device connected to the internet. You will receive notifications and can view the portal all the time you are connected

Please note, TextCare Pro can only be installed in properties in the United Kingdom

No. TextCare Pro will only work when it is installed in the United Kingdom.

The SIMS used within our system have the excellent  coverage throughout the UK.

If for any reason you have poor connectivity please contact us , we can offer a solution (replace your hub with a different SIM) or offer a refund.

If the signal is lost, you will not receive notifications and data will not upload to your online portal. However, the system will continue to monitor and the data will be backfilled when signal is regained.

If you find for any reason an issue with signal coverage please contact us to discuss available options.

coverage please contact us to discuss available options.

Family and friends are responsible for monitoring activity on a private online portal, which only they can view. Health professionals may also like to view the data to help with assessments.

Family and friends are responsible for monitoring activity on a private online portal, which only they can view. Health professionals may also like to view the data to help with assessments.

Yes, up to eight phones can be registered for family and friends to receive the same reports and alarms. Email addresses & mobile numbers will need to bee added during set up. They can also be added at a later date

Yes, up to eight phones can be registered for family and friends to receive the same reports and alarms. Email addresses & mobile numbers will need to be added during set up. They can also be added at a later date

The Main hub can be used in conjunction with unlimited sensors with any combination of  room Sensors, door Sensors and pendants . Any number of Visitor Sensors can also be used in conjunction with your TextCare Pro monitoring system

The batteries in the Room, Pendant, Door and Visitor Sensors will typically last for nine months to a year with continual use. Each sensor’s batteries are continually monitored and can be viewed on your TextCare Pro online portal. A low charge will also be reported by a notification. Batteries can be easily replaced when required, instructions can be found in the User Manual.

If there is a power outage, the TextCare Pro monitoring system will continue to work for at least two hours, and will send a notification alarm to inform you that the power has failed. As soon as the power is restored, everything will be back up and running.

TextCare Pro is manufactured at our own manufacturing facility , at our headquarters in Essex, UK. Creekview have decades of experience in the manufacture of electronic products, and ensure very high quality standards.

Yes. There is a 12 month warranty that covers any manufacturing defects. In the unlikely event that you do experience a problem with any part of your TextCare Pro monitoring system, please contact us and we will do our best to put it right.